How can we help?

On your phone. Bloom or Boom has no accounts, so your progress, settings, coins and items are saved on the device you play on. We don’t receive a copy.

There is no sign-in or cloud save yet. If backup is turned on for your phone, Android may back up the game’s saved data to your Google account and restore it when you set up a new phone. That backup is run by Google, and we can’t see it or restore it for you.

Purchases are different: you can always get them back with Restore purchases (see below).

Progress that was only on the phone can be lost when you delete the game or reset the phone, unless your phone’s own backup restores it. Purchases you made through Google Play can be restored with Restore purchases.

No. Bloom or Boom is free to download and you can play every level for free. Optional in-app purchases (coins, boosters, cosmetics and the Season pass) go through Google Play. We never see your card details.

First open the game’s Settings and tap Restore purchases, with an internet connection. If it still hasn’t arrived, email support@bloomorboom.com with your Google Play order number (it starts with GPA.) and the date you bought it.

Refunds are handled by Google Play. You can ask for one through Google Play’s refund page. See our Terms of Service for details.

A fully packed shell always blooms. From Stage 2, each shell has a line: past it, every cell you pack raises its chance to bloom. When the rocket launches, the game draws a number from 0 to 100, and the shell blooms if the draw beats its risk. The first KABOOM ends the show. Stage 1 has no KABOOM at all.

Tap Details after any show to see the chance and the number that was drawn. Cosmetics never change your odds. Read the full rules.

One special level a day, opening after Stage 2. It has a par, a number of seconds saved; pack every cell faster than the par to beat it. Your best result of the day counts, and a new level arrives each day.

Modes open as you finish stages of the World Tour. Zombie Night opens after Stage 1, the Daily Challenge after Stage 2, and so on. See when each mode unlocks.

No. The four rival crews are simulated from how players typically do on the same levels. The game says so in the mode.

Bloom or Boom is coming to Android phones first, through Google Play. It needs Android 7.0 or newer. Newer phones run the fireworks and walking maps most smoothly.

Your game data lives on your phone, so you can delete it yourself: uninstall the game, or clear its storage in your phone’s settings (Settings › Apps › Bloom or Boom › Storage). Device backups are managed in your Google account.

To see, correct or delete the purchase records or support emails we hold, email us with your Google Play order number so we can find them. Our Privacy Policy has the details.